# FAQs

- Link: https://el-mazaj.com/faqs/
- Published: 2025-01-14T12:03:05+02:00
- Author: michael

* [About Us](https://el-mazaj.com/about-us-2/)
 * [Our Partners](https://el-mazaj.com/our-partners/)
 * [Work With Us](https://el-mazaj.com/work-with-us/)

#### Awaiting Order Arrival

  I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the
purchase and refund. You will need this for further communication with the seller
and the payment system.

  I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information
about the status of your order and the expected delivery date.

  What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many
identical goods), it may be further checked.

  If the resolution time for the dispute is excessively prolonged, and you prefer
not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can
be a lengthy and costly process, so it's important to weigh the potential benefits
against the risks and costs.

  When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track
the status of an order by tracking number.

#### Ordering & Payment

  I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information
about the status of your order and the expected delivery date.

  I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the
purchase and refund. You will need this for further communication with the seller
and the payment system.

  If the resolution time for the dispute is excessively prolonged, and you prefer
not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can
be a lengthy and costly process, so it's important to weigh the potential benefits
against the risks and costs.

  When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track
the status of an order by tracking number.

  What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many
identical goods), it may be further checked.

#### After sales

  What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many
identical goods), it may be further checked.

  When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track
the status of an order by tracking number.

  I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information
about the status of your order and the expected delivery date.

  I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the
purchase and refund. You will need this for further communication with the seller
and the payment system.

  If the resolution time for the dispute is excessively prolonged, and you prefer
not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can
be a lengthy and costly process, so it's important to weigh the potential benefits
against the risks and costs.

#### Refund

  I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the
purchase and refund. You will need this for further communication with the seller
and the payment system.

  I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information
about the status of your order and the expected delivery date.

  What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many
identical goods), it may be further checked.

  If the resolution time for the dispute is excessively prolonged, and you prefer
not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can
be a lengthy and costly process, so it's important to weigh the potential benefits
against the risks and costs.

  When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track
the status of an order by tracking number.